Customer happiness. In a (post)box.

We send handmade gifts to your customers all over the world.
Say thanks, apologise or congratulate — you choose, we do the rest.

Delivering surprises for some of the world’s most customer centered companies

our customer Plusnet our customer TransferWise our customer BT Group our customer Pipedrive

Working with our clients across Europe and running scientific experiments within their customer service teams we have shown

Up to 50% after-complaint churn reduction

Up to 50% after-complaint churn reduction

Pilot results from a 6-month pilot with major telco player in UK.

+13.4% NPS improvement

+13.4% NPS improvement

Our tools help you towards a higher value of the new metric everyone is boasting about.

In 66% of cases a better alternative to goodwill

In 66% of cases a better alternative to goodwill

Gift works better than a goodwill payment.

Up to 26% share joy across Social Media

Up to 26% share joy across Social Media

You gain word-of-mouth marketing while you are repairing broken trust.

We Integrate Seamlessly With Your CRM and IT Systems

  • Choose the trigger and target audience.
  • Select a gift and the message — our integration will extract the contact details and address automatically.
  • Send a gift, as simply as you would send an email.
We support all browser CRMs, and can offer custom CRM solutions.
How does Sorry as a Service work?
Read some of our success stories

People Tweet Our Gifts

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BT logo
“At BT we always strive to provide a high quality service to our customers. The Sorry As A Service platform allows support teams to deliver genuine and personal engagement, whether it be after resolving a customer issue, or for a life event such as moving house. We are excited to be working with Sorry as a Service to develop new services.”
Will Pryke – Head of BT Infinity Lab
More success stories
“In a digital world, people are not used to receiving something physical in the mail. The impact has been amazing for our relationships in Pipedrive”.
Andrus Purde, Head of Marketing, Pipedrive
Read some of our success stories
Sabine Sipunova, COO at Sorry as a Service

Get a personal live demo

Sabine, our COO, will give you a 15 min personal demo of Sorry as a Service.

You will get

  • A walkthrough of our award winning platform
  • Best practice learnings from our case studies and A/B experiments
  • Consultation on how physical delights can boost your KPIs
  • Sorry as a Service set up tailored to your goals
You will also get to send your first delight for free!