We’ll help your customers fall in love with you
Send personalised delights through the post to increase customer engagement, loyalty, and retention.
Delivering suprises for some of the world’s most customer centered companies
Say it like a human
Your customers aren’t robots. Neither are you. Engage and retain your customers with personalized delights delivered straight to their mailboxes.
How are our customers using our platform?
See how we helped:
Payleven registrations automatically receive an unforgettable welcome, powered by Sorry as a Service.
BT customers are delighted by bouquest of flowers when technicians are delayed, powered by Sorry as a Service.
Trouva ensures every transaction is unforgettable, even when an item is out of stock, powered by Sorry as a Service.
TransferWise ensures every customer feels valued and special no matter what has happened, powered by Sorry as a Service.
How does it work?
Basically magic. And some amazing technology working behind the scenes to make sending gifts actually as easy as clicking a button.
Set up and design
We help to craft and choose delights that are adapted to your brand and engage customers in the right way.
Either use our Chrome or Firefox Extension to send delights from right within your CRM, or automate the process using our API.
Select the delight and enter a message and we will package and post the surprise to over 150 countries.
A “WOW!” at every step of the customer journey
Bring life to your customer relationships. Every stage of the cycle is a new opportunity to boost engagement and leave a lasting impression.
Show your customers they're not just a number. Send them a physical gift as soon as they sign up and give them a taste of what's to come.
What better way to say "Thank you! You rock!" than one of our personalized delights? And guess what? You may just receive a "You're welcome!" in the form of social media love.
Be there for your customers in every occasion. Their cousin Jack may have forgotten their birthday. But you didn't.
We're human, and sometimes "uh-oh's" happen. Maybe some flowers in their mailbox can make sorry the easiest word?
“We’re helping companies engage emotionally with customers through personalised and physical suprises”
Get a personal live demo
Sabine, our COO, will give you a 15 min personal demo of Sorry as a Service.
You will get
- A walkthrough of our award winning platform
- Best practice learnings from our case studies and A/B experiments
- Consultation on how physical delights can boost your KPIs
- Sorry as a Service set up tailored to your goals